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Supervisor's Toolkit Program |
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Friday Oct 2 - Tuesday Oct 6
$750.00 Includes Associated Conference Activities - Register
In addition to our regular ERAPPA conference, running Sunday through Wednesday, October 4-7, 2009, we are pleased to add APPA's Supervisor's Toolkit Program starting Friday, October 2nd and running through Tuesday, October 6th. Toolkit participants will be able to take advantage the Exhibit Hall and of many of entertainment activities. A delayed start on Monday & Tuesday mornings will allow time for Toolkit participants to also attend the Keynote speaker general sessions.
The Supervisor's Toolkit: Nuts and Bolts of Facilities Supervision is a program designed and developed by APPA for the purpose of training and developing supervisors and managers in the facilities environment at member institutions. It is a minimum 32 hour, seven module program developed for groups of 25-40 people. This unique program, taught by Master and Qualified Trainers, is tailored specifically toward the education facilities professional.
All participants will be provided with an official Toolkit Participant Guide and additional handouts they will work from during the training. Each workbook remains the property of the participant. Certificates of Completion as well as 3.0 continuing education units (CEU's).are provided by APPA for each participant completing at least 32 hours of the training program.
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Module 1: Supervision, What Is It?
Learn to define effective facilities supervision; identify the roles and responsibilities of supervisors; and understand four key functions of supervision. |
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Module 2: It's More Than "Adminis-trivia."
Learn to understand the supervisor's role in administering organizational policy and procedures; recognize the legal considerations in the facilities environment; and gain an awareness of resource management. |
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Module 3: Communication, Let's Talk!
Identify barriers to effective communication; demonstrate communication skills; and understand your role in the communication process. |
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Module 4: If It Weren't for the People.
Understand the importance of developing and maintaining effective relationships with others in the workplace; examine the different types of relationships that exist in the workplace; and identify strategies and skills for improving relationships with others. |
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Module 5: Motivation and Performance.
Identify methods of training and developing employees; ascertain methods of positive reinforcement; and understand the importance of performance management and evaluation. |
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Module 6: Customer Service Triangle.
Learn to create a basic understanding of the three major aspects of customer service process, experience, and recovery; examine the role of the supervisor in customer service; and help participants identify areas for improvement in service delivery in their organizations. |
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Module 7: Leadership-Tools for success.
Master techniques to understand critical elements of leadership; transition from managing, to managing and leading; and understand your own preferred leadership style. |
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ERAPPA 2009 Toolkit Schedule
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Portland Maine
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October 2 to October 7, 2009
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| DATE & TIME |
ACTIVITY |
| Thursday |
October 1, 2009 |
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Early Arrivals/Hotel Registration |
| Friday |
October 2, 2009 |
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Registration |
| 07:00 AM |
07:45 AM |
Breakfast |
| 8:00 AM |
12:00 noon |
ToolKit |
| 12:00noon |
1:00 PM |
Lunch with ERAPPA Board |
| 1:00 PM |
4:30 PM |
ToolKit |
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Dinner - On your own |
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| Saturday |
October 3, 2009 |
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07:00 AM |
07:45 AM |
Breakfast |
| 8:00 AM |
12:00 noon |
ToolKit |
| 12:00noon |
1:00 PM |
Lunch with ERAPPA Board & Committees |
| 1:00 PM |
4:30 PM |
ToolKit |
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Dinner - On your own |
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| Sunday |
October 4, 2009 |
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07:00 AM |
07:45 AM |
Breakfast |
| 8:00 AM |
12:00 noon |
ToolKit |
| 12:00noon |
1:00 PM |
Lunch |
| 1:00 PM |
3:45PM |
ToolKit |
| 4:00 PM |
5:00 PM |
First Time Attendee Reception |
| 5:00 PM |
8:00 PM |
Exhibition Hall Grand Opening Reception |
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Dinner - On your own |
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| Monday |
October 5, 2009 |
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07:00 AM |
07:45 AM |
Breakfast with ERAPPA Conference |
| 07:45 AM |
08:15 AM |
Welcoming Remarks |
| 08:15 AM |
09:45 AM |
Keynote Presentation |
| 09:45 AM |
10:00 AM |
Networking in Exhibit Hall |
| 10:00 AM |
11:30 AM |
ToolKit |
| 11:30 AM |
01:00 PM |
Networking Lunch in Exhibit Hall |
| 1:00 PM |
4:00 PM |
ToolKit |
| 05:30 PM |
10:00 PM |
Lobster Bake (additional cost) |
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| Tuesday |
October 6, 2009 |
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07:00 AM |
07:45 AM |
Breakfast with ERAPPA Conference |
| 07:30 AM |
07:45 AM |
Welcoming Remarks |
| 07:45 AM |
09:00 AM |
Keynote Speaker |
| 09:00 AM |
09:45 AM |
Networking in Exhibit Hall |
| 9:45 AM |
12:00 PM |
ToolKit |
| 12:30 PM |
01:30 PM |
Lunch/BUSINESS MEETING |
| 1:30 PM |
4:30 PM |
ToolKit |
| 5:30 PM |
12:00 AM |
AWARDS BANQUET, DINNER, & ENTERTAINMENT |
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| Wednesday |
October 7, 2009 |
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07:00 AM |
08:00 AM |
Walk/Run (additional cost) |
| 07:00 AM |
10:00 AM |
Breakfast - with ERAPPA Conference |
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