ERAPPA 2009 - Portland

59th Annual Conference
October 4 - 7, 2009
Portland, Maine
Toolkit Program
Supervisor's Toolkit Program

Friday Oct 2 - Tuesday Oct 6 
$750.00 Includes Associated Conference Activities - Register

 toolkit-sign.jpg

 

In addition to our regular ERAPPA conference, running Sunday through Wednesday, October 4-7, 2009, we are pleased to add APPA's Supervisor's Toolkit Program starting Friday, October 2nd and running through Tuesday, October 6th. Toolkit participants will be able to take advantage the Exhibit Hall and of many of entertainment activities. A delayed start on Monday & Tuesday mornings will allow time for Toolkit participants to also attend the Keynote speaker general sessions.

The Supervisor's Toolkit: Nuts and Bolts of Facilities Supervision is a program designed and developed by APPA for the purpose of training and developing supervisors and managers in the facilities environment at member institutions.  It is a minimum 32 hour, seven module program developed for groups of 25-40 people.  This unique program, taught by Master and Qualified Trainers, is tailored specifically toward the education facilities professional.

All participants will be provided with an official Toolkit Participant Guide and additional handouts they will work from during the training.  Each workbook remains the property of the participant.  Certificates of Completion as well as 3.0 continuing education units (CEU's).are provided by APPA for each participant completing at least 32 hours of the training program.

 

 
Course Description
Module 1: Supervision, What Is It?
Learn to define effective facilities supervision; identify the roles and responsibilities of supervisors; and understand four key functions of supervision.
 
Module 2: It's More Than "Adminis-trivia."
Learn to understand the supervisor's role in administering organizational policy and procedures; recognize the legal considerations in the facilities environment; and gain an awareness of resource management.
 
Module 3: Communication, Let's Talk!
Identify barriers to effective communication; demonstrate communication skills; and understand your role in the communication process.
 
Module 4: If It Weren't for the People.
Understand the importance of developing and maintaining effective relationships with others in the workplace; examine the different types of relationships that exist in the workplace; and identify strategies and skills for improving relationships with others.
 
Module 5: Motivation and Performance.
Identify methods of training and developing employees; ascertain methods of positive reinforcement; and understand the importance of performance management and evaluation.
 
Module 6: Customer Service Triangle.
Learn to create a basic understanding of the three major aspects of customer service process, experience, and recovery; examine the role of the supervisor in customer service; and help participants identify areas for improvement in service delivery in their organizations.
 
Module 7: Leadership-Tools for success.
Master techniques to understand critical elements of leadership; transition from managing, to managing and leading; and understand your own preferred leadership style.
 
 
Toolkit Schedule
 

ERAPPA 2009 Toolkit Schedule

Portland Maine

October 2  to October 7, 2009

 
DATE & TIME ACTIVITY
Thursday October 1, 2009  
      Early Arrivals/Hotel Registration
Friday October 2, 2009  
      Registration
07:00 AM 07:45 AM Breakfast
8:00 AM 12:00 noon ToolKit
12:00noon 1:00 PM Lunch with ERAPPA Board
1:00 PM 4:30 PM ToolKit
    Dinner - On your own
     
Saturday October 3, 2009  
  07:00 AM 07:45 AM Breakfast
8:00 AM 12:00 noon ToolKit
12:00noon 1:00 PM Lunch with ERAPPA Board & Committees
1:00 PM 4:30 PM ToolKit
    Dinner - On your own
     
Sunday October 4, 2009  
  07:00 AM 07:45 AM Breakfast
8:00 AM 12:00 noon ToolKit
12:00noon 1:00 PM Lunch
1:00 PM 3:45PM ToolKit
4:00 PM 5:00 PM First Time Attendee Reception
5:00 PM 8:00 PM Exhibition Hall Grand Opening Reception
    Dinner - On your own
     
Monday October 5, 2009  
  07:00 AM 07:45 AM Breakfast with ERAPPA Conference
07:45 AM 08:15 AM Welcoming Remarks
08:15 AM 09:45 AM Keynote Presentation
09:45 AM 10:00 AM Networking in Exhibit Hall
10:00 AM 11:30 AM ToolKit
11:30 AM 01:00 PM Networking Lunch in Exhibit Hall
1:00 PM 4:00 PM ToolKit
05:30 PM 10:00 PM Lobster Bake (additional cost)
     
Tuesday October 6, 2009  
  07:00 AM 07:45 AM Breakfast with ERAPPA Conference
07:30 AM 07:45 AM Welcoming Remarks
07:45 AM 09:00 AM Keynote Speaker
09:00 AM 09:45 AM Networking in Exhibit Hall
9:45 AM 12:00 PM ToolKit
12:30 PM 01:30 PM Lunch/BUSINESS MEETING
1:30 PM 4:30 PM ToolKit
5:30 PM 12:00 AM AWARDS BANQUET, DINNER, & ENTERTAINMENT
     
Wednesday October 7, 2009  
  07:00 AM 08:00 AM Walk/Run (additional cost)
07:00 AM 10:00 AM Breakfast - with ERAPPA Conference
     
 
footer-panorama.jpg