ERAPPA 2009 - Portland

People

Improving Your Electronic Communication: E-Mail Do's and Don'ts

            Michelle Frederick, American University

E-mail is the most common, convenient, and potentially the most costly means of business communication today. With all this e-mail traffic, the potential for disaster is huge if you are not careful to write messages that are as safe and secure, as they are clean and clear.  This session will help participants at every level in an organization avoid e-mail liabilities while creating electronic documents that are as persuasively and powerfully written, as they are risk-free.